Dear Valued Customer,
My father built this company upon the belief of providing the best service possible and taking pride in your work, which are values we still withhold today. We continuously strive for perfection in the hopes of exceeding your expectations. We don’t see us as another plumbing, electrical, heating & AC company, but a member of a community, a living breathing person with emotions that takes pride in the satisfaction of a job well done. Your experience should be a one of kind. If you don’t feel as strongly about the experience provided as we do, then we’ve failed at some point along the way.
To ensure your complete satisfaction, we’ve started the Michael & Son’s Promise campaign. This promise ensures your complete satisfaction with the motto “We’ll do whatever it takes to make things right”. This isn’t a mantra that we take lightly; these are words we live by. This guarantees that if for any reason you are dissatisfied, you’re entitled to not only express your opinion, but also get one on one attention and absolute resolution that satisfies your need. We know that a satisfied customer is a returning customer and you’ll be more likely to tell your friends and family about your experience. The satisfaction of knowing that your pleased with our service is the greatest joy that can be bestowed upon us. We realize that customer’s such as yourself is the reason why we’re in business and we don’t ever take that for granted. Feel free to send me your questions, comments and concerns at firstname.lastname@example.org as we'd greatly appreciate your feedback.
Basim M. Mansour
Proud Son & Owner
Michael & Son Services, Inc.