Dear Valued Customer,
My father built this company on the belief of providing the best service possible and taking pride in one's work, which are values we still hold today. We continuously strive for perfection in the hope of exceeding your expectations. We don't see ourselves as another plumbing, electrical, heating & AC company, but as a member of a community—a living, breathing person with emotions who takes pride in the satisfaction of a job well done. Your experience should be one of a kind. If you don't feel as strongly about the experience provided as we do, then we've failed at some point along the way.
To ensure your complete satisfaction, we've started the Michael & Son's Promise campaign. This promise ensures your complete satisfaction with the motto "We'll do whatever it takes to make things right." This isn't a mantra that we take lightly; these are words we live by. This guarantees that if for any reason you are dissatisfied, you're entitled to not only express your opinion, but also get one-on-one attention and absolute resolution. We know that a satisfied customer is a returning customer, and you'll be more likely to tell your friends and family about your experience. The satisfaction of knowing that you're pleased with our service is the greatest joy that can be bestowed upon us. We realize that customers such as yourselves are the reason why we're in business, and we don't ever take that for granted. Feel free to send me your questions, comments and concerns at firstname.lastname@example.org as we'd greatly appreciate your feedback.
Basim M. Mansour
Proud Son & Owner
Michael & Son Services, Inc.